Privacy Policy
This Privacy Policy describes how the Company collects, uses, and protects personal information.
This Privacy Policy ("Policy") applies to all personal information collected by the Company in connection with the social media management services provided to the Client. By engaging our services or signing the Social Media Service Agreement, the Client acknowledges and agrees to the practices described in this Policy.
1Introduction
This Privacy Policy ("Policy") applies to all personal information collected by the Company in connection with the social media management services provided to the Client. By engaging our services or signing the Social Media Service Agreement, the Client acknowledges and agrees to the practices described in this Policy.
2Information We Collect
We may collect the following types of information in the course of providing our services:
Personal Information
- Full name, email address, phone number, and mailing address.
- Business name, title, and role.
- Billing and payment information.
Business & Brand Information
- Social media account credentials and access tokens.
- Brand assets including logos, images, videos, and style guidelines.
- Business strategies, goals, and marketing preferences.
Content & Usage Data
- Content created, published, or scheduled on the Client's behalf.
- Social media analytics, engagement metrics, and performance data.
- Communication records between the Company and the Client.
3How We Use Your Information
We use the information we collect for the following purposes:
- To provide, manage, and deliver the social media management services outlined in the Service Agreement.
- To create, schedule, and publish content on the Client's social media platforms.
- To develop content strategies and provide recommendations.
- To process payments and manage billing.
- To communicate with the Client regarding deliverables, approvals, and account updates.
- To improve our services and internal processes.
4How We Protect Your Information
We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure systems, limited access controls, and encrypted communication where applicable.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: We may share information with trusted third-party tools and platforms used to deliver our services (e.g., scheduling tools, analytics platforms, CRM software).
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, Client information may be transferred as part of that transaction.
- With Client Consent: We may share information when the Client has provided explicit consent.
6Social Media Account Access
In order to provide our services, the Client grants the Company access to their social media accounts. The Company agrees to use this access solely for the purpose of delivering the contracted services. Access credentials are stored securely and are not shared with unauthorized parties.
Upon termination of services, the Company will revoke its own access to the Client's accounts within a reasonable timeframe, or upon written request from the Client.
7Data Retention
We retain personal information and business data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Upon termination of services, we may retain certain records for our internal archives, legal compliance, or dispute resolution purposes.
The Client may request deletion of their personal information by contacting the Company in writing. We will make reasonable efforts to comply with such requests, subject to any legal obligations to retain data.
8Client Rights
Depending on applicable laws, the Client may have the following rights regarding their personal information:
- The right to access and review personal information we hold.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information.
- The right to withdraw consent for specific uses of their information.
To exercise any of these rights, the Client should contact the Company in writing.
9Third-Party Platforms
Our services involve the use of third-party social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn) and other software tools. Each of these platforms has its own privacy policy and terms of service. The Company is not responsible for the privacy practices of these third-party platforms.
10Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated to the Client in writing or by posting the updated Policy. Continued use of our services after any changes constitutes acceptance of the revised Policy.
11Contact Information
If the Client has any questions or concerns about this Privacy Policy or how their information is handled, they may contact the Company at the address or email provided in the Service Agreement.